Frequently Asked Questions

SureHandled is designed for service-based businesses that rely on inbound calls and messages to generate leads, bookings, or enquiries — and don’t want to lose them to missed calls or slow responses.

We typically work with businesses that receive regular inbound enquiries, including:

• Professional services
• Trades and home services
• Clinics and practices
• Property and real estate
• Agencies and growing service teams

If inbound calls or chats matter to your revenue, SureHandled is likely a good fit.

Yes. SureHandled works well for small and growing businesses that don’t have the resources to staff phones 24/7 but still want every enquiry handled professionally.

Our solutions scale with your volume — you only pay for what you need.

No. SureHandled is designed to support your team, not replace them.

AI agents handle repetitive and predictable enquiries, capture key information, and route conversations — while complex or sensitive cases can still be passed to a human when needed.

No. SureHandled provides AI call handling and chat automation, not off-the-shelf chatbots.

Our solutions are custom-built around your workflows and designed to feel natural, helpful, and frustration-free for customers.

That’s expected.

Your AI agents can:

• Answer common questions
• Gather key details
• Route enquiries correctly
• Escalate to a human when needed

Automation is used where it makes sense — not forced where it doesn’

Most setups are completed within a few days, depending on complexity.

We handle the technical work and guide you through each step, so there’s minimal disruption to your business.

If you:

• Miss calls or messages
• Receive enquiries outside business hours
• Want faster response times
• Care about customer experience

Then SureHandled is worth a conversation.